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Frequently Asked Questions

We know you might have a few questions before making your purchase — and we’re here to help! Below you’ll find answers to the most common questions about our products, orders, shipping, and more. If you don’t see what you’re looking for, feel free to reach out — our team will be happy to assist you.

Are all your products authentic?

Yes! All of our products are 100% genuine and sourced from trusted suppliers. We never reseal or tamper with items and all booster packs are from boxes. So you can shop with complete confidence!

Do you ship outside of Malta?

At the moment, we mainly serve customers within Malta, but we are working on expanding shipping options to whole Europe in the near future. Stay tuned for updates on our socials!

Can I reserve or pre-order items?

Yes, we often open pre-orders for upcoming releases like Pokémon sets and other collectibles. Pre-order details will always be listed on the product page. Price will be fixed, date of delivery is not!

Do you accept returns or exchanges?

We do not accept returns or exchanges on our products. This policy helps us ensure that every item we sell remains 100% authentic and untampered with, giving all our customers peace of mind when shopping with us.

Do you offer special deals for regular customers?

Absolutely! We frequently run special offers, and our loyal customers enjoy exclusive discounts and free items as a thank-you for their continued support.

Do you have more questions?

If you didn’t find the answer you were looking for, don’t worry — our team is here to help. Simply reach out to us through our contact form or visit us in-store, and we’ll be happy to assist you.

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